Complaint Submission Process:

What is a Complaint?

A complaint expresses dissatisfaction with our services or products, outlining objections or observations.

How to Submit:

Submit a complaint via:

1. Email: feedback@pinnacle.sa

2. Phone: +966 11 236 0097

3. In-person at Pinnacle Capital’s office during 9:00 AM to 5:00 PM.

Timeline for Resolution:

Expect a response within 10 working days, detailing actions taken and the expected settlement date. In cases requiring more time, you’ll be notified within 10 days with an approximate final response date.